Privacy Policy

Privacy Policy

Your privacy and well-being are very important to us.

Xentra Health operates the www.xentrahealth.com and www.ghrelinx.com websites (the "Site").

In line with the European GDPR effective from 25th May 2018, this page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms and Conditions, accessible from www.ghrelinx.com.

Information Collection And Use

Overview

We collect several different types of information for various purposes to provide and improve our Service to you.

Types Of Data Collected

Personal Data
 While using our Service, we may ask you to provide us with certain personally identifiable information ("Personal Data"):

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data
 If you have opted in to receive newsletters from us, we may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other relevant updates.

You can opt out at any time via the unsubscribe link in emails or by contacting us.

Usage Data
 This may include your IP address, browser type/version, visited pages, time/date of visit, time spent, device identifiers, and diagnostic data.

Tracking Cookies Data
 We use cookies and similar tracking technologies. Examples:

• Session Cookies

• Preference Cookies

• Security Cookies

You can manage cookie preferences in your browser settings.

Use of Data

Xentra Health uses the collected data for purposes such as:

• Operating and maintaining our Service

• Notifying you of changes

• Enabling participation in interactive features

• Customer support

• Analytics and improvement

• Detecting and resolving technical issues

• Sending news, offers, and updates on Ghrelin-X, unless opted out

Retention of Data

Xentra Health retains Personal Data only as long as necessary to fulfil the purposes in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce agreements.

Usage Data is typically retained for a shorter period unless legally required or used to enhance security and functionality.

Transfer Of Data

Your information may be transferred to — and stored on — servers outside your region, including the UK. By using our services, you consent to this transfer.

Xentra Health takes appropriate steps to ensure your data is secure and treated in accordance with this Privacy Policy.

Disclosure of Data

Legal Requirements

Xentra Health may disclose your Personal Data if necessary to:

• Comply with legal obligations

• Defend legal rights or property

• Prevent or investigate wrongdoing

• Protect user or public safety

• Avoid legal liability

Security of Data

While we use commercially acceptable security measures, no method is 100% secure. Payment information is never stored on our servers.

Your Rights

You have the right to:

• Access your data

• Correct inaccurate data

• Delete your data

• Request data portability

Please contact us to exercise these rights. We may verify your identity before proceeding.

Service Providers

We may use third-party services ("Service Providers") to support and enhance our Service. These providers access your data only for specific tasks on our behalf and are bound by confidentiality.

Analytics:

We use Google Analytics to track usage patterns. You can opt out using the Google Analytics Opt-out Browser Add-on.

Reviews:

We use Trustpilot for customer reviews. Learn more about their policies here: Trustpilot Privacy Terms

Behaviour Remarketing

Xentra Health uses remarketing to advertise to you after visits. Our vendors include:

• Google Ads

• Instagram

• Twitter

• Facebook

• Pinterest

Each offers ways to opt out of personalised ads via browser settings or platform-specific tools.

Payments

We use third-party services like PayPal, and Revolut, for secure payment processing. We do not store your payment data.

Links to Other Sites

Our Service may contain links to external sites. We are not responsible for their privacy practices and encourage reviewing their policies.

Children's Privacy

We do not knowingly collect data from children under 18. If you believe we have, please contact us, and we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy. Notifications will be posted here and, if significant, via email.

Effective Date: Will be updated upon any change. Check this page regularly.

Contact Us

If you have questions about this Privacy Policy:

By email: info@xentrahealth.com 
Or via our site: www.xentrahealth.com/contact

Cookies Policy

Xentra Health uses cookies to enhance user experience.

Cookie Categories

1. Strictly Necessary Cookies – Essential for functionality (e.g. shopping cart).

2. Performance Cookies – Track usage to help optimise the site.

3. Functionality Cookies – Remember settings like location and preferences.

You can control cookies via your browser, but disabling them may affect site functionality.